Privacy Policy

Version 1.1 Last updated on 10 April 2024
 
Welcome to Recep. We are dedicated to safeguarding the privacy and security of our users, including clients, staff members, and patients. This Privacy Policy provides detailed information about how we collect, use, protect, and share data obtained through the Recep Patients Check-In System and associated services.
 
Scope
This policy applies to all data collected by Recep through our check-in system, website, and any related services. It covers how we handle personal data for our service users across the globe.
 
Information We Collect
 
Clients and Staff:
  • Contact Information: Name, email address, job title, and department.
  • Account Details: Username, password (encrypted), and user preferences.
  • Interaction Data: System usage patterns and feedback.
Patients:
  • Appointment Information: Time of appointments and optionally, names and dates of birth, which are processed in real-time and not stored.
Technical Data:
  • Log Files: IP address, browser type, and access times.
  • Session Cookies: To maintain user session state across web requests.
 
How We Use Your Information
We use collected information to:
  • Provide, maintain, and improve the Recep system.
  • Enhance system security and monitor performance.
  • Communicate with you about your account and system updates.
  • Respond to customer service requests and support needs.
 
Legal Basis for Processing
Our processing of your data is based on:
  • Consent: When you provide us with personal information to complete a transaction.
  • Contractual Necessity: To fulfill our service commitments to you.
  • Legitimate Interests: For improving our services, fraud detection, and direct marketing, as long as such activities do not outweigh your rights and interests.
Sharing and Disclosure
We may share your information with:
  • Service Providers: Third parties who perform services on our behalf, such as payment processing and data analysis.
  • Legal Requirements: If required by law or to protect our rights and the safety of our users.
 
International Transfers
No information is transferred to, or maintained on, computers located outside of the United Kingdom.
 
Data Retention
We retain personal data only as long as necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.
 
Your Rights
You have the right to:
  • Access and receive a copy of your personal data.
  • Rectify inaccurate or incomplete data.
  • Erase your personal data under certain conditions.
  • Restrict or object to our processing of your data.
  • Data portability, allowing you to obtain and reuse your data.
 
Children’s Privacy
Our service does not address anyone under the age of 16. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
 
Security
We are committed to ensuring the security of your data. We implement a variety of security measures to maintain the safety of your personal information.
 
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “last updated” date.
 
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: info@recep.uk
By visiting this page on our website: https://www.recep.uk/Home/FeedBack
By phone number: 020 3643 3720
By mail: 92a Lollard Street, London, SE11 6PX.